1. What information is collected when I place an order with you, and why?
  2. Why Sexx-Shop.Com? Why should I order from Sexx-Shop.Com?
  3. How do I find what I am looking for?
  4. How the products are packed and shipped?
  5. What should I do if I have a privacy question?
  6. When should I receive my order?
  7. I haven’t received my order yet, what should I do?
  8. How do I ship to an address that isn't mine?
  9. Should I worry about credit card fraud?


The Answers

  • What information is collected when I place an order with you, and why?

    When you register or place an order on our site, we collect your email address to contact you when the order is confirmed, inform you about the processing of your order and respond on your questions and issues.

    Shipping address is needed for shipping your order, and is used only by Sexx-Shop.Com and the mail service.

    Billing information is collected after the order is placed and is needed by the bank for verification purposes.

    We assure you that all your personal and financial information is 100% safe, secure, and encrypted on our website. All information gathered from you is never sold, traded or shared with any third party. If you have any questions, please submit a Customer Support Ticket.

  • Why Sexx-Shop.Com? Why should I order from Sexx-Shop.Com?

    We stock a wide range of adult sex toys from the world's largest sex toy manufacturers. We guarantee that all our products are 100% original and authentic. We also assure you that all transactions are secure and kept confidential. Your privacy and satisfaction is our #1 goal.

    We are proud of the reputation we've earned through our work. Our reputation is built on the quality of our service. Give us a chance today and we will show you why you should choose Sexx-Shop.Com.

  • How do I find what I am looking for?

    All our products are organized by categories. For example, if you are looking for a vibrator, all you need to do is click on the vibrator category. In this category, you will also find subcategories with different types of products. This principle works for each category.

  • How the products are packed and shipped?

    All products are discreetly packaged for a fast and safe delivery. We ship our products in a plain brown box, without any catalog, picture, or indication as to what is contained within the parcel and where it comes from.

  • What should I do if I have a privacy question?

    For any privacy-related questions, please submit a Customer Support Ticket. You’ll receive the answer to your question in 12 hours maximum.

  • When should I receive my order?

    After the order is paid, please give us 12 hours to pack it and to ship. All orders are sent via USPS. It normally takes 3-10 business days to receive the package after it was sent.

  • I haven’t received my order yet, what should I do?

    You can always check your order status by login to your account on Sexx-Shop.Com, or submit a Customer Support Ticket with your Order ID and ask for tracking number.

  • How do I ship to an address that isn't mine?

    When placing an order you can choose a different shipping address as your billing address on the shopping cart pages before checking out.

  • Should I worry about credit card fraud?

    Your credit card information is never kept in our database. Your credit card information is discarded as soon as it is verified.

  • NOTICE:

    The products we offer on this website are intended for adults over the age of 18. To register an account with Sexx-Shop.Com and purchase any product, you must be over the age of 18 (21 years old in some states).


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